A source writes, telling me the answer to my question earlier tonight to @Mazi is less exciting than I imagined.
I’ve done a bit of digging, and it turns out that @Mazi, @Joe and @rhys_isterix are (or were) “community managers” for Sky (@Mazi) and MySpace (@Joe and @rhys_isterix) respectively. According my source, they each pimped their personal Twitter profiles to their respective (and very large) work communities. If you’ve ever had a MySpace profile, you’ll remember Tom, that “automatic friend” you had when you joined. Hardly surprising Tom had a lot of friends, was it?
So although it’s possible these three didn’t use a script or a service like uSocial, they didn’t exactly get the followers they have naturally. You can see that in the tell-tale 1:1 ratio between followers and followees. Normally 30,000 of each would indicate a script, but it seems that in this case it’s a different kind of laid-back acquisition.
I wasn’t that interested in all this until I saw how uncomfortable and evasive @Mazi got when I asked him if he’d gamed his follower count. Now I understand why. If my source is correct, it wasn’t that the answer to my question was yes (which would have been a difficult admission, since using a script will get your Twitter profile suspended); it was that the reason his Twitter account looks like it does is even sillier. But it would at least mean that, although opportunistic, he’s not being as outright dishonest as many of us thought.
If my source is correct.
But hang on a minute. The community manager defence doesn’t explain why @Mazi and the others follow so many spambots and sex accounts. It doesn’t explain why their respective Twitter audiences are so poorly engaged, given their size. It doesn’t explain why @Joe admitted gaming his followers to a mutual friend at @Mazi’s own event, @cozytweetup.
And it doesn’t explain graphs like this one. In the words of a social media consultant friend of mine:
It’s quite simple. He culls 1k each time who aren’t following him back. Do it for the past 3 months and you can see on the graph that it’s not a smooth, organic line graph. Each peak comes after a trough.
Whatever the explanation, there’s no escaping the fact that there’s something fishy about these follower counts. Something that makes me wonder. Something other than the natural acquisition of followers as a result of being funny, or famous, or adding value to the community in some other way. When people like @mikebutcher are only tickling 15,000 (and follow a manageable 2,000), yet comparative nobodies have these strange 30,000 on both sides arrangements, you just know that something is going on.
They’ll tell you it’s none of anyone else’s business how they run their Twitter accounts. And they’re right, to a point. I mean, what do I care that they have to painstakingly select each of their actual friends from the 30,000-strong throng for custom TweetDeck columns, just so they can see what the people they genuinely know are saying?
But when @Mazi, in the face of strong evidence to the contrary, denies using a script or paid service to artificially inflate his follower count*, you have to wonder either why he’s lying, or why the numbers look like they do. All the evidence from online analytics tools suggests that the “community manager” defence simply isn’t good enough: the follower graph just wouldn’t look like that. So is there some other means of follower inflation I don’t know about? (Apparently, yes: see the update below.)
Ultimately, we’re just talking Twitter followers here. It’s not like this matters. @Mazi’s not committing any crime, he’s just being inauthentic and engineering his Twitter account to make his influence appear much greater than it is to those who don’t know any better. But “gaming influence” – which I charge each of the three people above with – raises some interesting questions:
(a) Why do this in the first place? Is it just ego?
(b) Have these guys had any positive benefits to having an apparently huge number of followers? Are their bosses impressed (because they don’t know any better)?
(c) Does anyone actually fall for this shit? That is, are @Mazi et al successful in misrepresenting their influence?
(d) Do they regret doing it? Would they consider starting afresh from 0?
Needless to say (although I did say it, yesterday), everyone’s favourite “conversation agency”, @wearesocial, is up to the same tricks. Only they don’t have the community manager defence.
The most important thing online is authenticity. You can be a total dick (and frequently I am), but you must always keep it real. How much easier this would have been if one of them had just given me a straight answer in the first place.
* I’ve rephrased this paragraph in light of the comment below from Nick. (Thanks, Nick!)
Update: @Joe has been in touch via Twitter. He’s asked me to make it clear that he did not use a scripting service (which is prohibited by Twitter’s terms of service), apparently contradicting the account I received from a mutual friend, above. Here’s what he says:
I didn’t use an automatic scripting service to add people, but you are completely right, my follower count is gamed. I was made redundant from MySpace & realised in order for companies to take you seriously you had to have a strong Twitter presence. It’s like going to an interview with an Armani suit on rather than an M&S one, it backs up the social media knowledge I possess. One [method] is called FlashTweet which is ok, I don’t really use them, I tend to manually follow ppl.
I suppose having that number of followers forms some sort of social proof / demonstration of credentials and inclines people who land on your profile to follow you. That said, it’s totally undermined by the fact they follow so many. How can they form meaningful conversations with people when their incoming stream must be mainly noise?
More importantly, it’s just a bloody waste of time, if the followers aren’t engaged in what’s being pushed out it’s not going to convert into anything meaningful for the brand / organisation or person tweeting is it? Why waste your time? What does it add apart from loads of volume but no meaningful communication.
This mentality of volume over quality that seems to exist everwhere needs to die.
Looking over the exchange between you two, he didn’t out-an-out deny that he’d ‘artificially’ inflated his follower count, as you say above. He answered no to your question “One last time. Did you or did you not artificially increase your follower count using a script or paid service such as uSocial?”. I see a difference there.
But anyway, this is an interesting issue -using followers as an absolute indication of authority is clearly bullshit, but do the wider public really understand that? How can this kind of (alleged) gaming be actively discouraged to help people make better decisions over who they follow and listen to?
I completely agree with you. I don’t see what the point is of following someone if you don’t _follow_ them and read what they say. The “follow them and filter them in tweetdeck” concept for me is a bit pointless. Why follow them. I painstakingly BLOCK people who follow me but aren’t interested in my conversation. I’m a purist, and if you have 20k followers and your tweets are all links to shit of you’re blatantly just following me so I follow you back, I block you.
However, we also have a work account, (@vzaar) as well as each having our own personal accounts. On our work account we don’t have the time or the patience to block anything but the most blatant spam bots and even then many get through. Another problem is for people to DM us we have to follow them back. I think this is why many WORK accounts can plausible use follow back scripts (we don’t).
Regarding the last point, I think Twitter could solve this problem by creating “work” or “business’ accounts. These could be verified for added goodness, but would have some different properties. You could receive DM’s from any follower without having to follow them back. In fact I would see these accounts as not having any “follower” counts as it’s meaningless. Just “follower” counts. (in fact remov Asuncion’s ing both would stop a lot of gaming). One of the great thing about twitter and why it works is the asynchronous nature of it, but I think there would be some value in having a type of account which known to not read the user feeds of it’s user. Business accounts like ours, support accounts like @btcare, etc etc.
In fact they could even charge for this, at http://vzaar.com, we would pay.
Gaming followers is totally pointless.
I did it for a while (hence 2000 followers when I mostly tweet the garbage I’m currently eating and photos of weird stuff I see written on bus stops).
I stopped after, 1) being banned for the 2nd time, 2) realising people are actually less likely to follow you if its obvious your account is being run by a bot.
Anyway: here’s how I did it.
Note: ‘Reciprocal accounts’ are accounts that automatically follow whoever follows them – and who automatically follow other accounts (in the hope they follow back in return).
Firstly I registered 100 fake twitter accounts (there is a limit of 10 per day on Twitter). I set a script to choose a random account every minute, and follow a random account (found from the public timeline).
Then… you can assume that anyone who follows back is probably a bot themself (set to auto-follow anyone who follows them. to keep their followers/following balanced) so you follow these accounts from your main account – for a guaranteed +1 follower.
Anyway, its totally pointless as an account with 30,000 followers, 30,000 following actually looks just as spammy as an account with following 1000, followers 3. People aren’t likely to follow.
And obviously following 30,000 people you are not really following them, you’ll have a separate account to actually follow the people you want to.
Another problem is you will be suspended if you attempt to use the API to unfollow people in bulk. Twitter staff advised me to unfollow 100 users a day.
It’s stupid. Most of these bot-driven accounts will also unfollow you if you unfollow them… so you’re stuck with a stupid looking 30,000/30,000 im afraid.
And yeah its totally an ego thing. but again, ultimately pointless as twitter itself is a sack of trash and follower counts are not worth worrying about. We probably wont be using this rubbish in a few years.
Great insight, although I think potentially your last paragraph is a step too far. Great to understand why these people don’t stop following the accounts – it really is just junk / noise / bs.
A good indication is to check how many Twitter lists they’ve been added to. Given their extremely high follower numbers the three accounts you linked to have low list numbers. E.g.
@briansolis – Follwers – 39,905. Lists – 2,689
@steverubel – Followers – 35,224. Lists – 1,817
In comparison with:
@rhys_isterix – Followers – 36,207. Lists – 284
@mazi – Followers – 33,848. Lists – 522
@joe – Followers – 28,571. Lists – 174
Something’s not quite right.
[...] enough In Announcements on January 15, 2010 at 12:35 am I would not be so vain as to imagine that my contributions to the “gaming Twitter followers” debate, nor the post it prompted by [...]